Privacy Policy

Privacy Policy

Last updated: August 31, 2025

AI Chat Support ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI chat support services.

INFORMATION WE COLLECT

Personal Information
• Name and contact information (email address, phone number)
• Account credentials (username, encrypted passwords)
• Organization details and business information
• Chat conversation data and support interactions
• Payment and billing information

Technical Information
• IP addresses and device information
• Browser type and version
• Usage data and analytics
• Cookies and tracking technologies
• Log files and system data

HOW WE USE YOUR INFORMATION

We use the collected information to:
• Provide and maintain our AI chat support services
• Process your transactions and manage your account
• Improve our services through AI training and optimization
• Communicate with you about your account and our services
• Comply with legal obligations and prevent fraud
• Analyze usage patterns to enhance user experience

INFORMATION SHARING

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
• With your explicit consent
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• With trusted service providers who assist in our operations
• In connection with a business transfer or acquisition

DATA SECURITY

We implement industry-standard security measures to protect your information:
• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication systems
• Secure data centers and infrastructure
• Employee training on data protection

YOUR RIGHTS

You have the right to:
• Access your personal information
• Correct inaccurate or incomplete data
• Delete your account and associated data
• Export your data in a portable format
• Opt-out of marketing communications
• Withdraw consent for data processing

COOKIES AND TRACKING

We use cookies and similar technologies to:
• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our services and user experience
• Provide targeted content and advertisements

You can control cookie settings through your browser preferences.

DATA RETENTION

We retain your information for as long as necessary to:
• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our AI models and services

When you delete your account, we will remove your personal information within 30 days, except where retention is required by law.

CHILDREN'S PRIVACY

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

INTERNATIONAL TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

CONTACT US

If you have any questions about this Privacy Policy, please contact us:
• Email: privacy@ai-chat.support
• Address: AI Chat Support Privacy Office
• Phone: +1 (555) 123-4567

By using our services, you acknowledge that you have read and understood this Privacy Policy.