Refund Policy

Refund Policy

Last updated: August 31, 2025

AI Chat Support provides a 30-day money-back guarantee for all subscription plans. We are committed to customer satisfaction and want to ensure you are completely happy with our service.

30-DAY MONEY-BACK GUARANTEE

If you are not satisfied with our service for any reason, you can request a full refund within 30 days of your initial subscription date. This guarantee applies to:
• New subscriptions to any of our plans
• First-time customers only
• Subscriptions paid in full

REFUND ELIGIBILITY

To be eligible for a refund:
• Request must be made within 30 days of initial subscription
• Account must not have violated our Terms of Service
• Refund applies only to the most recent payment
• Custom enterprise setups may have different terms

HOW TO REQUEST A REFUND

To request a refund:
1. Contact our support team at support@ai-chat.support
2. Include your account email and subscription details
3. Provide a brief reason for the refund request
4. Allow 5-7 business days for processing

REFUND PROCESSING

Once approved, refunds will be processed as follows:
• Credit card payments: 5-7 business days
• PayPal payments: 3-5 business days
• Bank transfers: 7-10 business days
• Refunds issued to original payment method

PARTIAL REFUNDS

In certain circumstances, we may offer partial refunds:
• Pro-rated refunds for annual plans after 30 days
• Account downgrades within the same billing period
• Service credit for technical issues or downtime

NON-REFUNDABLE ITEMS

The following are not eligible for refunds:
• Custom development work
• Setup fees for enterprise plans
• Third-party service costs
• Subscription renewals after the first term

CANCELLATION POLICY

You can cancel your subscription at any time:
• Cancellation takes effect at the end of current billing period
• No refund for unused portion after 30-day window
• Data retention according to our Privacy Policy
• Account reactivation available with back-payment

EXCEPTIONS

We reserve the right to deny refunds in cases of:
• Abuse or violation of our Terms of Service
• Fraudulent activity or chargebacks
• Excessive usage beyond fair use limits
• Violation of our Acceptable Use Policy

CONTACT US

For refund requests or questions about this policy:
• Email: support@ai-chat.support
• Phone: +1 (555) 123-4567
• Submit a ticket through your customer dashboard

POLICY UPDATES

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of any changes.